Healthy Start Case Manager 

Healthy Start Hillsborough County FL


Success 4 Kids & Families is seeking a qualified Case Manager for our Healthy Start Program which strives to eliminate infant mortality, low birth rate, and racial disparities in perinatal outcomes.  As a Case Manager you will be responsible for providing wrap-around case management services so that each client has access to needed services including medical, nutritional, social, educational, substance abuse, etc. In this position you will interact with clients on a daily basis, both in person and via phone, with the goal to improve both maternal and baby well-being.

Qualified candidates will be knowledgeable of maternal child health strategies and other community resources to meet the individual needs of each client. The position requires a minimum of a BA in social work, public health or related human services discipline and bilingual (English/Spanish). As this is a community based position a valid driver’s license and dependable transportation with specific insurance coverage requirements also apply.

At S4KF our goal is to assure every pregnancy has a healthy outcome and that expectant mom’s and their babies receive the care and support needed. If you are a highly motivated individual and are looking for an opportunity that will allow you to have a direct impact with clients please consider this opportunity. 

Additional position details: 

FLSA Status: Exempt

Reports To:  Case Manager Unit Supervisor

Position Summary

Under the direct supervision of the Supervisor, the Case Manager provides direct care coordination services to pregnant women and families with infants enrolled in Healthy Start. These services are usually provided in client homes and include education and referral to community resource that address issues such as maternal and child health, positive parenting practices, safe home environments, and access to services. Must observe and maintain confidentiality of information.

Principal Duties and Performance Standards

Client Contact:

  • Complete an initial client contact and/or assessment, within the specified program timeframes and guidelines, to determine client needs and develop a plan that supports those needs.
  • Provide information and educational materials to pregnant women on an ongoing basis to assist them in achieving a successful pregnancy to reduce premature births, low birth weight babies and/or infant mortality.
  • Support the family to develop the necessary skills to care for the infant and observe that the family’s environment is abuse free.
  • Link clients to community resources and services, as needed, which support the well-being of women during pregnancy and/or during child’s infancy (e.g. WIC, food banks, parenting programs, mental health services, etc.).
  • Support pregnant women and their families and enable them to deal with challenges, obstacles, and crises by promoting the use of a variety of resources including the family, community and neighborhood.
  • Assist clients in obtaining proper prenatal care, post-partum care, well-child care, family planning and interconceptional care, as needed.
  • Develop and maintain comprehensive understanding of maternal/child health issues that are deemed risk factors during pregnancy and early childhood.


  • Generate necessary correspondence in compliance with program guidelines of expected communications with clients and providers.
  • Maintain accurate records and document, on a timely basis and following program guidelines, actions taken, including closure of case.
  • Develop and maintain good working knowledge of program’s electronic record system and State of Florida Healthy Start Standards and Guidelines.
  • Maintain electronic and paper copy of client files up to date and organized by following program procedures.
  • Prepare and submit appropriate administrative reports accurately and on a timely basis (e.g. client satisfaction surveys, caseload reports, timesheets, mileage reports, etc.).

Service Excellence:

  • Establish and maintain cooperative working relationships.
  • Contribute to a positive work environment and positive employee relations by practicing healthy and respectful communication.
  • Demonstrate commitment to maintaining S4KF’s high quality service standards.

Additional Duties:

  • Participate in trainings, supervision and team meetings, as requested.
  • Abide by all S4KF policies and standards of conduct.
  • Perform other duties as assigned.

Knowledge, Skill and Requirements:

  • BA/BS in social work, human services, or related field in an accredited program in the maternal/child or child welfare services.
  • Bilingual English/Spanish REQUIRED including effective verbal and written communications.
  • Manage a caseload; organize and prioritize work assignments; make decisions and independent judgments; determine the appropriate course of action in emergency or stressful situations; and recognize reportable events.
  • Must communicate effectively both verbally and in writing.
  • Computer skills with proficiency in Microsoft Office (Excel, Word, Outlook) and internet.
  • Ability to work from home and in the field with use of a business laptop.
  • Must have a valid Florida driver’s license with reliable transportation.
  • Required to obtain, maintain and provide proof of automobile insurance coverage reflecting the following coverage amounts:
    • $100,000.00 Bodily Injury Per Person
    • $300,000.00 Bodily Injury Per Occurrence
    • $50,000.00 Property Damage

Working Conditions and Physical Requirements:

  • Spend significant amount of time driving and getting in and out of the car to see clients in their homes or at school.
  • Safely walk/maneuver in a variety of client home conditions and types of constructions (including, but not limited, to climbing stairs in apartment buildings without elevators).
  • Able to run/move quickly at all times to a place of safety if faced with unsafe conditions when in the field including at a client’s home.
  • Able to see clients under conditions that may be considered uncomfortable or even hazardous, including but not limited to poorly maintained premises that may lack ventilation and/or air conditioning, kept untidy, dirty, cluttered.
  • May be exposed to clients who are hostile or may have poor hygiene, infections, and/or a communicable disease.
  • May be exposed to high outdoor or indoor temperatures during the summer months.
  • S4KF is a smoke free environment including no smoking when in a client’s home.